We focus on quality
The Rotho name stands for quality at all levels of the process - from design to development to production - our quality consciousness is deeply ingrained and practised every day. We are so convinced of the quality of our products that we offer an exceptional 20-year durability guarantee on almost all of them.
Design
All our products are developed in Switzerland and over the years have won some of the most prestigious design awards. Users and their needs come first in all the products we develop. Our aim is to support people in their daily lives on a long-term basis and to offer products that stand out in terms of functionality and quality. For this reason, we are particularly committed to customer-oriented solutions, the careful use of raw materials and timeless design. Our products should not only stand out for the sake of standing out, but also impress with their quality, while at the same time serving and pleasing the user for many years.
Swiss origin
Swissness and quality go hand in hand. Swissness is therefore an attitude that all our employees share. Even if a product is manufactured in a factory outside Switzerland, it is made with the same commitment to quality and using the same raw materials. Swiss roots and a global outlook shape our culture. This forms the basis for our success both at home and abroad.
Sustainable and pollution-free raw materials
Protecting and conserving the environment and raw materials in a sustainable manner is very important to us. This is why we consistently avoid harmful additives such as PVC and BPA in our products and packaging. In addition, we are increasingly using recycled plastics. In 2021, our products were already made of 35% recycled plastics, and we intend to double this percentage in the next few years.
Certification
Rotho's environmental management system is ISO 14001 certified.
Rotho has been ISO 9001 certified since 1996
Regular system, process and production audits
In 2002 there was a transformation of quality from elements to processes
ISO 14001: 2004 - since January 2011
Blue Angel certificate from 2021
Production
State-of-the-art production facilities and production processes with high quality standards.High flexibility (four-shift model). Highly qualified employees with long working experience.
Guarantee
How to deal with guarantee claims?
Did you, as a consumer, buy a Rotho product with a 20-year durability guarantee and has a guarantee claim arisen in connection with this? In this case the manufacturer's guarantee or durability guarantee will be recognised if the defect is reported to us as soon as it is detected by the buyer.
Please send a description of the defect (if possible with a photograph), a copy of the proof of purchase and your contact details to customerservice@rotho.com or by post to
Rotho Sp. z o.o.
Warranty
Grabskiego 2
75-209 Koszalin
PLEASE DO NOT SHIP PRODUCTS TO US UNLESS YOU REQUEST IT.
Shipments sent without postage or with insufficient postage will not be accepted. Any costs (e.g. postage and packaging) incurred in connection with unarranged returns will NOT be refunded. Rotho does not accept any obligation to store or return unsolicited or misdirected mail, or mail with missing or insufficient address information. Our staff will investigate the matter and send a replacement product if the claim is justified. Detailed warranty conditions can be found in the following warranty statement.
Warranty statement
Our products marked with a "20-year warranty" are manufactured with the utmost care and precision. We will replace products or individual parts which are found to be defective in material, workmanship or function within the guarantee period of 20 years from the date of purchase. If the products in question are withdrawn from the range, Rotho will replace them by supplying similar or equivalent products.
The guarantee period applies only to consumer purchases and deliveries and is 20 years. The guarantee period begins at the time of purchase of the product by the consumer. Rotho, as the manufacturer, warrants to the consumer the products it manufactures during the warranty period against defects in design, manufacture, processing and materials in accordance with the following provisions. Important: this manufacturer's guarantee or guarantee of durability applies expressly in addition to and in dependence on the legal and/or contractual guarantee of the seller. However, this warranty is excluded insofar as the purchaser makes a claim against the seller for the same defect on the basis of a legal or contractual warranty. This guarantee therefore does not affect the Purchaser's warranty rights against the Seller. Refund of the purchase price is only possible from the seller. 2.
The durability warranty applies only to products that are used by the Purchaser in accordance with their intended use, properly operated and maintained.
The durability guarantee does not cover: damage caused by excessive use and use other than for the intended purpose, in particular due to failure to observe the Rotho specifications on the label.
The guarantee is subject to Swiss material law excluding the United Nations Convention on Contracts for the International Sale of Goods (Vienna Sales Convention).
