Delivery time is from 2 to 4 business days.

If the shipment delivered does not correspond to the order or is damaged, please contact our customer service department immediately. We will be happy to assist you by email or phone.

Note: Do you want to make a damage claim? It is best to email us information photos of the item where the defect is clearly visible. In the email, please include your order number and the item number you are claiming.

One filter lasts for 90 days of use. The filters in our dynamic boxes absorb ethylene gas, slowing down the ripening process so fruits and vegetables stay fresh longer.

The following values:

6 l ALBULA: maximum load of 10 kg

25 l ALBULA: maximum load of 40 kg

40 l ALBULA: maximum load of 40 kg

Yes, all of our products are recyclable. Rotho is also committed to sustainability. More information can be found here: https://pl.rotho.com/pages/zrownowazony-rozwoj

Delivery time is 2 to 4 business days.

If the delivery time is extended, for example, due to a large number of seasonal orders, you will, of course, be informed.

Cancellation of an order is only possible until the shipment has not yet been processed and shipped by us. In this case, it is best to contact our customer service department by phone.

Our orders are automatically entered into the system and then prepared for shipment. Your order is already in process, so it cannot be canceled.

At the time of shipment, we send an automatically generated shipment confirmation via email to the email address provided in the order. The shipping notification includes a link for tracking the shipment by the contracted shipping service provider.

Please note:

Tracking of the shipment is only possible after the shipment number has been submitted by the appropriate shipping service provider.

If the shipment is not delivered as expected within the specified time, please wait another one or two business days. As a rule, shipments arrive on time or very shortly after the expected delivery time.

If you still have not received your shipment after a long time, please contact our customer service department. We will be happy to assist you.

If the shipment delivered does not correspond to the order or is damaged, please contact our customer service department immediately. We will be happy to assist you by email or phone.

Note: Do you want to make a damage claim? It is best to email us information photos of the item where the defect is clearly visible. In the email, please include your order number and the item number you are claiming.

Return shipping is usually not necessary for environmental and economic reasons. To avoid unnecessary transportation, you can return the damaged product to the nearest waste or recycling center. If you insist, we will be happy to send you a return label and take care of the recycling.

We send the invoice only in electronic form as a PDF attachment. The invoice is included in the shipping confirmation that was sent to the email address you provided when placing the order.

Please regularly check the spam folder in your mailbox.

All Rotho products are BPA-free. They are also free of BPS (bisphenol S) and BPF (bisphenol F).



In addition, Rotho products do not contain any cadmium-containing substances. As a general rule, all plastic products must not contain more than 100 ppm of lead and 1 ppm of cadmium. For plastics in contact with food, the limits are much lower. In the past, cadmium compounds were used to color plastics.

Yes, all of our products are recyclable. Rotho is also committed to sustainability. More information can be found here: https://pl.rotho.com/pages/zrownowazony-rozwoj

No, our MEMORY water bottles are only for non-carbonated beverages such as water and juices.

The filter in the FRESH Dynamic Box consists mainly of thermally activated carbon.

The activated carbon filter has no expiration date, i.e. it can be used indefinitely. When used in a compost bin, the filter works for about 3-6 months. This depends on how much odor the filter has to filter. At low usage, the filter is not saturated with odor particles as quickly as at high usage, so it is not possible to give more accurate information.

One filter lasts for 90 days of use. The filters in our dynamic boxes absorb ethylene gas, slowing down the ripening process so fruits and vegetables stay fresh longer.

Special requirements apply to all products that come into contact with food. Therefore, for any plastic that comes into contact with food, it must be clearly shown where and how the plastic is composed. Our TRESA lunch containers are partially made from recycled materials.

Storage containers that have been explicitly tested for food safety carry the appropriate mark and can therefore be used for commercial purposes (food service) for food storage.

Our freezer containers have been manufactured specifically for freezer use. We use PE plastic for the containers and LDPE plastic for the lids, which remains flexible even after long storage in the freezer. Plastic becomes rigid during refrigeration. It also increases brittleness. Therefore, we advise against using products that have not been manufactured specifically for freezing.

Products made of polypropylene (PP) are resistant to everyday chemicals. Caution is advised for lids with sealing rings: It cannot be ruled out that prolonged contact of the gasket with chemicals can cause embrittlement in the case of acids or hydrolysis in the case of alkalis.

Safety note: Always mark hazardous contents on storage containers so as not to endanger people.

Our products that are clearly suitable for use in the microwave oven are marked accordingly on the package. The dishes themselves hardly get hot when heated in the microwave - the heat felt on the dishes is waste heat from the food being heated. Our microwave dishes can therefore be used in microwaves of all power classes.

-> NOTE: This does not apply to multifunctional appliances that use the convection or grill function in addition to microwaves!

It is important to always open the lid or the valve in the lid when heating in the microwave so that the steam can escape.

We generally discourage the use of freezer jars or other jars of fresh food in the microwave and recommend using one of our microwaveable dishes. Special temperature tests are performed on the outside and handles of the products to verify that they are suitable for microwave use. Our microwaveable dishes are specially designed for high temperatures, ensure the most even heating possible and, thanks to their design, minimize the risk of burning your hands when removing a hot dish. Containers for freezing and storing food are not optimal for this application. The material of food freezing and storage containers can withstand temperatures up to 100°C. However, depending on the type of food being heated (e.g., very fatty or containing sugar), much higher temperatures can be achieved at certain points in the microwave. Our microwave containers also have vent valves in the lid to prevent excessive pressure in the container. Fresh food containers and freezer containers have a tight-fitting lid that is not suitable for microwave use.

Most of our products are made of flammable polypropylene. As a result, they increase the fire load in any area where they are used.

Our products, made of PP (polypropylene), are resistant to commercially available alcohol-based disinfectants (ethanol and propanol). Even rubbing with Javel water will not cause permanent damage.

Our products do not have UV protection. In principle, they can be stored outdoors. However, it is possible that over time the color will fade or a whitish tarnish will appear. These can be easily removed. Of course, it also depends on whether the product is always in full sunlight or constantly exposed to the weather.

All the plastics we use, such as polypropylene (PP), polyethylene (PE) and SAN (styrene-acrylonitrile), are essentially completely free of plasticizers and harmful substances. As a result, the products purchased do not pose any risk to the user, and therefore are not harmful to his health.

Unfortunately, we have no control over the odors of the plastics we use. The characteristic odor depends on the plastic used, which was selected for that particular application.

The inherent odor cannot be influenced in the production process. There are PP plastics whose odor is less intense or less noticeable. However, such alternatives no longer have the desired product properties.

Our Memory drinking bottles are made of food-safe and transparent Tritan plastic.

Our Caruba jugs are made of polypropylene, which can be used at temperatures up to +120°C. However, we generally recommend that you do not pour bubbling boiling water directly into our products. It is best when the water is already slightly cooled.

No, absolutely not. We make it clear that our microwave cookware from the "Micro Clever" product line is designed for microwave use only up to the maximum adjustable power (usually for most microwave models: 800 watts max) and cannot be used in a microwave oven with the grill function on. In a microwave oven, food is heated using indirect heat, or waves. In an oven, food is heated using direct heat. These two kitchen appliances work completely differently and therefore cannot be guided by temperature.

Some foods contain oils or flavors that leave discolorations on some materials. In this case, we recommend storing food in a glass container from our PAGAMAL line instead of a plastic container.

When storing foods that contain oil (such as nuts), the plastic will absorb their odors over time. In this case, we recommend storing food in a glass container from our PAGAMAL line instead of a plastic container.

The following values:

6 l ALBULA: maximum load of 10 kg

25 l ALBULA: maximum load of 40 kg

40 l ALBULA: maximum load of 40 kg

Drying is an energy-consuming process in a dishwashing program. That's why today's dishwashers have an ideal energy efficiency of A++. For this reason, the programs are designed for the shortest possible drying time. However, since plastic surfaces do not allow water to pass through, relatively thick droplets are formed during washing. Their drying takes longer. In addition, porcelain or glass containers have a higher residual temperature after washing in the dishwasher, which speeds up the drying process.

The chemistry of plastic kitchen products is such that they tend to befriend fats. Therefore, it is extremely difficult for water to get between the fat and the plastic. As a result, fat does not dissolve and cannot be stabilized in water. However, if the products are washed in a dishwasher, they become fat-free due to intensive mechanical cleaning.

No storage can can guarantee unlimited protection from pests. In most cases, spider webs of insects are already found on food packaging in supermarkets. Often they are so small that they are difficult to see with the naked eye, so they are unknowingly thrown into storage containers.

The supplied white rubber pegs are 5 rubber feet (4 + 1 spare), which are inserted into the four holes located on the bottom. They guarantee a safe and non-slip position even on smooth floors (tile, laminate, parquet).

The heights, diameters and volumes of the three different RothoPro feeding bowls are as follows:



Size S - product no: 45524: height 20 cm, diameter and volume of the metal bowl 17 cm, 0.85 liter.

Size M - product no: 45525: height 20 cm, diameter and capacity of metal bowl 17 cm, 1.3 liters

Size L - product no: 45526: height 24 cm, diameter and capacity of metal bowl 24 cm, 2.5 liters

Of the Paso series, only the 6l cosmetic container has an inner bucket. All other sizes (20l, 30l, 40l, 50l) do not have an inner bucket.

We manufacture and sell lids for our Country baskets in A5/6l and A4/18l sizes only. We do not offer lids for other sizes of Country baskets.

We strongly discourage disassembly of Systemix drawer systems, as plastic plug connections can easily be damaged in the process.

Yes, the drawers in our office cubicles are equipped with an extension stop and can only be extended up to a certain point.

If the paper has fallen behind the drawers inside the office cubicle, you can remove them using the drawer extension stop with a simple trick. To do this, pull out the drawer you want to remove as far as it will go, lift it slightly and turn it to the left or right with a little force. In this way, the drawer lock is first pulled out from one side and then from the other. The drawer can now be easily removed and reinserted into the cabinet.