Frequently asked questions
How long is the delivery time for orders placed through the online store?
Defective delivery / damaged goods - what is the procedure?
How long do dynamic box filters last and what are their functions?
What is the carrying capacity of ALBULI?
Can Rotho products be recycled?
Payment, delivery and return
How long is the delivery time for orders placed through the online store?
How can I cancel my order?
Why can't I cancel my order anymore?
How can I track the fate of my shipment?
What can I do if the shipment is not delivered as expected?
Defective delivery / damaged goods - what is the procedure?
How should defective goods be handled?
How invoices are sent from Rotho
I have not received an invoice
Sustainable development
Which Rotho products are BPA-free?
Can Rotho products be recycled?
Are our drinking bottles suitable for food products containing carbon dioxide?
What does the FRESH Dynamic Box filter consist of?
How often should I change the filter in the BIO compost bin?
How long do the filters in the Dynamic Box last and what are their functions?
Are Rotho's food contact products made from recycled plastics?
Tips for our products
Can Rotho storage boxes be used commercially (food service) to store food?
Can Rotho products be frozen?
Can Rotho products be used to store chemicals such as alkalis or acids?
Are all food-safe containers suitable for the microwave?
Can other Rotho products (such as freezer jars) also be used in the microwave?
Do Rotho products increase fire load or are they flammable?
Are Rotho products resistant to commercially available disinfectants?
Can our products be used outdoors or do they have UV protection?
Is the smell of plastic harmful to health and how does it happen?
What material is the Memory water bottle made of?
Can boiling water be poured into Caruba pitchers, for example, to brew tea?
Can our "Micro Clever" microwave products be used in the oven or microwave oven with the grill function on?
Product details
Products made of styrene-acrylonitrile (SAN) copolymer, such as LOFT cans, become milky over time. What is the reason for this?
Plastic storage containers have a rancid smell after a while. What is the reason for this?
What is the carrying capacity of the ALBULA box?
Why don't plastic storage containers dry out in the dishwasher?
Why don't plastic storage containers get greasy after washing them with hand dishwashing detergent?
Is food in a Rotho storage container protected from pests?
What are the five white rubber pins that come standard with Paso totes used for?
What is the height, diameter and volume of each of the three adjustable feeding bowls in sizes S, M and L?
Which Paso waste containers have an inner container?
For which COUNTRY baskets are lids offered?
Can Systemix drawer systems be disassembled and expanded with new modules as needed?
Are the drawers of our office cubicles equipped with an extension stop? And how can the drawers be removed if necessary?